Hotties XL Heat Logs
Hotties XL Heat Logs
Usually despatched within 3 days. Delivery charges apply.
DELIVERY TERMS AND CONDITIONS
DELIVERY TO SWANSEA AREA
- On receipt of order one of our team will be in touch either by phone or email within 2 working days to arrange a convenient day for delivery.
- Firewood deliveries - the delivery is kerbside, should you require delivery beyond the kerbside onto private property we are happy to do so but any property damage is at the property owners risk.
- Coal Deliveries – Our staff will stack the bags in and around the customers property within reasonable distances and ground conditions.
- The following postcode areas are considered "Local" for pricing and minimum quantities: SA1, SA2, SA4, SA5, SA6, SA7, SA8, SA10, SA11, SA12.
- The following postcode areas are considered "Mid Distance" for pricing and minimum quantities: SA3, SA9, SA13, SA14, SA15, SA18.
- Please email or phone to discuss: SA16, SA17 or any other local to Swansea location.
NATIONWIDE PALLET DELIVERIES
- Prices include delivery to most postcodes in Wales & England. Some postcodes in England & Wales, all offshore destinations, Central London & Scottish Postcodes will be subject to a delivery surcharge which will be confirmed on checkout.
- All deliveries will be ‘Economy’ as standard which is 2-3 working days from despatch (Excludes weekends)
- All Lorries carry a pallet truck for un-loading. Please remember that when they are carrying a pallet they will ONLY work on smooth and fairly level ground – concrete or tarmac are best.
- Carrier will ring you to book in a delivery.
- Pallet delivery is kerbside, should you require delivery beyond the kerbside onto private property this will need to be agreed with our carrier during the book in process.
- In the event of a customer agreeing to a delivery and then not being at home during the agreed time period, a redelivery charge of £15 per pallet may be made.
- Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will always be as helpful as possible.
- All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
- Any delivery issues must be reported immediately to Supaheat Fuels.
- In the event of any dispute resulting in the goods being returned to Supaheat Fuels, payment will be refunded to the customer less all charges.
- Lead times may extend during busy periods or extreme weather - we will inform you of any delays ASAP.
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Description
Hotties XL Heat Logs provide a warm, inviting flame with long-lasting heat. Made from 100% renewable materials like compressed sawdust and wood chips, they’re easy to light and leave behind very little ash, helping to keep your stove and chimney cleaner for longer.
5 XL Hotties = 10 Standard Hotties
Suitable for: Multi-Fuel Stoves, Room Heaters, Boilers, Cookers & Open Fires
Cash & Carry
Available to collect from our yard.
** £7.50 EACH or 2 packs for £13.60 **
Local Delivery
Please contact us for prices - minimum order quantity will apply depending on location.
Bulk Discounts
** £7.20 EACH or 2 packs for £13.00 **
Fuel Guide
With more and more people coming back to the warmth of a real fire, our aims are:
- Supply you with the most suitable fuel for your appliance.
- Supply the best quality Fuels.
- Offer fair pricing.
- Educate customers on Safety requirements when using Solid Fuels.
- Deliver the Best Service.
We get lots of questions about which types of fuels are best suited to certain fires, so we've put together a page to help as a guide. View the Fuel Guide here
We have also added some information you may find useful including some important safety guidance.
Please contact us if there's anything else you'd like to know before or after making a purchase, we are always happy to help. One of our employees (now part time!) is a qualified Fuel Technologist who has been has been in the coal trade for over 50 years, so you can be sure of expert advice.
Buying Guide
What type of fuel should I buy?
Read our fuel guide here, which will help you decided what fuel will work best for your appliance.
Can I cancel my order?
Yes of course, just let us know before we dispatch the goods and we will arrange a full refund. You can contact us here.
What if I want to speak to someone?
Call us between 8AM and 5PM Monday to Friday and one of our team will help. Or email orders@supaheatfuels.co.uk and we will get back to you
What is the Delivery & Returns policy?
Our full delivery terms & returns policy details are here.
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